Take your customer service experience to the next level
Three Easy Steps, One Exceptional Training
1 Pay
2 Pass
3 Print
Customer Service Level 2 (VTQ)
In this course you will be shown real life scenarios on how to deal with difficult situations at the workplace.
After your training you will have the knowledge, skills and confidence on how to deal with day to day customer service roles and be able to satisfy the customers expectations.
Customer Service Training Course Curriculum
Objectives:
- Understand the principles of customer service
- Understand how customer needs and expectations are formed
- Know the interpersonal skills and appropriate behaviour required in the customer service environment
- Understand the principles of responding to customers’ problems or complaints
Learn about what our Customer Service training course can do for you
Who would benefit from Customer Service Training?
Examples of customer-facing roles:
- Sales companies
- Telesales
- Medical staff
- Reception staff
- Shops
- Banking
- Staff training
- Social care workers
- Office staff
Let us solve your training requirements, saving you time and money.
Learn more about group discounts.
Good customer service does more than satisfy your customers
In this customer service training course you will be shown real life scenarios of both good and bad customer service. You will see a telephone customer service scenario, a customer service desk scenario, and a language barrier scenario.
Frequently Asked Questions
Which occupations use this course?
The Customer Service Level 2 (VTQ) Course is perfect for:
- Sales companies
- Telesales
- Medical staff
- Reception staff
- Shops
- Banking
- Staff training
- Social care workers
- Office staff
- Any customer-facing employee
I want to complete a short practical module after completing the online course, is this possible?
We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Learn more about ProTrainings training
Endorsed training as video online, blended, classroom or virtual to meet your busy life. Choose from over 350 courses all CPD Certified with Evidenced Based Learning statements.
Discounts off future courses and company training solutions. Phone 01206 805359 for more information.